Every business activity poses some Risk and successful businesses continue the search for more reliable, more efficient and safer ways to serve clients. The Public expects highly reliable electrical supply networks thereby challenging utilities to develop “professional” employees who perform “high risk” tasks safely and efficiently often under difficult environmental conditions.
While not every task involves an obvious risk (above), every task – every effort to serve a client poses a company risk. Driving to meet a client may pose an unnecessary risk. Which veteran sales/service provider has not driven across town to meet a client only to find the client not available. The driving effort posed a highway risk producing little or no reward. Transferring hazardous materials in a public area or within a restricted facility is a serious responsibility. The future of your business rests heavily upon the developed skills and focused attention of professional drivers. Consider inviting another professional who understands your business to take a fresh look at your routine operations. Subtle errors and deviations from standard procedures all too easily creep into routine operations.
A fresh look by a practiced professional can identify issues that if not addressed would eventually lead to an incident, an accident or significant nonconformance.
Operating procedures may need to be revised for clarity, completeness and consistency? Investing extra effort in updating training materials – written procedures & training aids – pays operational dividends. Risks posed by routine warehouse operations rises and falls like a coastal tide and are typically greatest during flow in and out. Containers are being picked, placed, moved along aisles, across docks and on and off mobile transports. Fork trucks and personnel on foot mingle in a sometimes hectic flow of activity.
While shelf storage space may receive careful consideration, staging for inflowing and out flowing containers may not benefit from a critical eye.
Containers meeting DOT PGIII standards have proven to be tough and durable but not resistant to every handling abuse. Can employees distinguish between a dent and disqualifying damage? If something spills do they know how to respond promptly, efficiently, safely & environmentally correctly?
Even well conceived plans and procedures begin to decay as the passage of time ushers in the imperceptible changes of daily routine.